Question 1

Does XBert offer onboarding services?

Accepted Answer

Yes. You have a variety options. Complete a self-paced online learning course, or the option of a paid Fast-Track Onboarding Program - if booked during trial period a 50% discount is applied. There are also Masterclass Academy sessions run approximately every quarter. Look for the replays available on our webinars page.

Question 2

How much does XBert cost?

Accepted Answer

XBert uses value-based pricing with two components: a per-user fee and a per-client data plan based on activity volume. Every plan includes every feature — 80+ built-in data quality checks, unlimited Custom XBerts, the client portal, all 26+ BI reports, workflow automation with free templates, XBert Intelligence, and five-star support. Nothing is locked behind a higher tier. In AUD, the per-user fee is $29/month on an annual plan or $34.80/month on a monthly plan. Per-client data plans start from $7/month (annual) for low-activity files. Pricing is also available in GBP, ZAR, and USD. A free trial is available with no credit card required.

Question 3

Do I pay per user, per client, or both?

Accepted Answer

Both — and the model is straightforward. You pay a per-user fee for each team member who accesses XBert (covering workflow, analytics, custom alerts, and all platform features). You pay a separate per-client data plan for each connected client accounting file that XBert monitors for data quality. The data plan cost is based on that client's activity volume — how many journal entries their file generates per month. Small files stay cheap. Complex, high-volume files carry their weight. There is no difference in cost based on whether you sign up as an individual or through a practice. Workflow functionality is included in the user fee regardless of whether you connect any client files.

Question 4

What counts as an activity in XBert's pricing?

Accepted Answer

An activity is any data entry in your client's accounting file that generates a journal entry. This includes sales invoices, purchase bills, payroll entries, and any additional changes or edits to those entries. Activities are not bank transactions alone — any edit of data is also monitored by XBert and counted toward activity totals. Plans are determined by the average number of journal entries processed per month in a client file. On annually paid plans, activity volume carries over and accumulates each month to even out busier and slower periods across the year. At the end of each billing period, the count resets to zero.

Question 5

What are the per-client data plan tiers and what do they cost?

Accepted Answer

XBert's per-client data plans are tiered by monthly activity volume. In AUD on an annual plan: Micro (0-100 activities/month) is $7.00/month; Small (101-250 activities/month) is $16.00/month; Medium (251-600 activities/month) is $36.00/month; Large (601-1,500 activities/month) is $59.00/month; Extra Large (1,501-4,000 activities/month) is $89.00/month; Enterprise (4,001-10,000 activities/month) is $99.00/month. Monthly billing rates are slightly higher. GBP annual rates run from £4 (Micro) to £52 (Enterprise). ZAR and USD plans are also available. All pricing excludes sales tax.

Question 6

What features are included in every XBert plan?

Accepted Answer

Every XBert plan — regardless of the data plan tier — includes the full feature set: workflow automation with free templates, 80+ built-in data quality checks running across every connected ledger, unlimited Custom XBerts monitoring data 24/7, XBert Intelligence Community access, 26+ interactive BI practice and client reports, a branded client portal on every connected file, email-to-task automation, browser extension, deep links into accounting files, a notes management system for quality compliance, and five-star support. There are no feature tiers or locked capabilities. Small files and large files get the same intelligence.

Question 7

Is there a free trial for XBert?

Accepted Answer

Yes. XBert offers a free trial with no credit card required, and the free trial includes all features. You can choose your implementation path: a Self Implementation course, a 4-part Masterclass, or the Fast Track programme with hands-on support from an account manager. You can start with workflow-only access — without connecting any client accounting files — to explore the platform at your own pace. When you're ready, connect live client files from Xero, QuickBooks Online, MYOB, or FreeAgent and XBert begins monitoring immediately.

Question 8

Can I use XBert for workflow management only, without connecting client files?

Accepted Answer

Yes. Workflow functionality is included in the per-user fee and can be used independently of any client file connections. You can set up your full workflow system — recurring templates, task management, capacity management, team views, and email-to-task automation — without activating AI data quality monitoring. Per-client data plan billing only begins when you connect a client accounting file. This makes XBert accessible for firms that want to start with workflow and add AI data quality monitoring progressively as they onboard more clients.

Question 9

How do I know which activity plan tier my clients fall into?

Accepted Answer

Activity volumes are tracked automatically once a client file is connected. XBert counts the number of journal entries processed each month and places each client file in the appropriate tier. You can see each client's activity count in the 'Units This Period' column inside your XBert account. On annually paid plans, activity volume accumulates across the year to smooth out seasonal peaks and quiet periods — so a busy BAS quarter doesn't push a client into a higher tier permanently. XBert's account team can also help you estimate tier placement for existing client files during onboarding.

Question 10

Does XBert charge separately for XBert Intelligence (XI) or custom alerts?

Accepted Answer

No. XBert Intelligence — including unlimited custom AI alerts and access to the XI Global Prompt Community — is included in every plan at no additional charge. There is no AI add-on, no usage cap on custom XBerts, and no extra cost for the community library. The 80+ pre-configured data quality checks are also included in every connected client data plan. Everything is in the two-component model: per-user fee plus per-client data plan.

Question 11

What currencies and regions does XBert support?

Accepted Answer

XBert supports billing in AUD/NZD (Australia and New Zealand), ZAR (South Africa), GBP (United Kingdom), and USD/CAD (United States and Canada). Pricing is market-appropriate for each region and the plan structure — per-user fee plus activity-based per-client data plan — is consistent across all markets. The full pricing table for each region is available at xbert.io/value-based-pricing. All pricing excludes sales tax.

Value Priced,for Data Intelligence.

Every plan includes every feature. Up to 157* built-in checks, unlimited custom alerts, the client portal, all BI reports. You pay per user and per-client data plan.Small files stay cheap. Complex ones carry their weight.

Get Ready For Real Results.

"150% improvement managing workflows, no lost data, no corrupted spreadsheets, no pulling from multiple sources. 50% reduction in time reviewing files - XBert just does it."

"I used XBert's data health reports to show clients the value of what I do. It made pricing conversations easy, and every one of them renewed their annual engagement."

"XBert is a phenomenal product... New features are being released all the time. From compliance and automated data checking, to scheduling and practice management, XBert has you covered - Time to level up!"

Per-User Fee

Per-Client Data Plans

Connected Client Plans

Annual Plan‍ Cost per client per month

Micro 0-100 activities per month

$7.00AUD

Small 250 activities per month

$16.00AUD

Medium 600 activities per month

$36.00AUD

Large‍1,500 activities per month

$59.00AUD

Extra Large‍4,000 activities per month

$89.00AUD

Enterprise‍4,000+ activities per month

$99.00AUD

Per-User Fee

Per-Client Data Plans

Connected Client Plans‍

Monthly Plan‍ Cost per client per month

Micro 0-100 activities per month

$8.40AUD

Small 250 activities per month

$19.20AUD

Medium 600 activities per month

$43.20AUD

Large‍1,500 activities per month

$70.80AUD

Extra Large‍4,000 activities per month

$106.80AUD

Enterprise‍4,000+ activities per month

$118.80AUD

Per-User Fee

Per-Client Data Plans

Connected Client Plans

Annual Plan‍ Cost per client per month

Micro 0-100 activities per month

R72

Small 250 activities per month

R123

Medium 600 activities per month

R278

Large‍1,500 activities per month

R454

Extra Large‍4,000 activities per month

R686

Enterprise‍4,000+ activities per month

R763

Per-User Fee

Per-Client Data Plans

Connected Client Plans‍

Monthly Plan‍ Cost per client per month

Micro 0-100 activities per month

R75

Small 250 activities per month

R154

Medium 600 activities per month

R347

Large‍1,500 activities per month

R569

Extra Large‍4,000 activities per month

R857

Enterprise‍4,000+ activities per month

R954

Per-User Fee

Per-Client Data Plans

Connected Client Plans

Annual Plan‍ Cost per client per month

Micro 0-100 activities per month

£4

Small 250 activities per month

£9

Medium 600 activities per month

£19

Value Priced,
for Data Intelligence.

Every plan includes every feature. Up to 157* built-in checks, unlimited custom alerts, the client portal, all BI reports.
You pay per user and per-client data plan.
Small files stay cheap. Complex ones carry their weight.

Annual Plan
‍ Cost per client per month

Micro
0-100 activities per month

Small
250 activities per month

Medium
600 activities per month

Large
‍1,500 activities per month

Extra Large
‍4,000 activities per month

Enterprise
‍4,000+ activities per month

Connected Client Plans
‍

Monthly Plan
‍ Cost per client per month

Micro
0-100 activities per month

Small
250 activities per month

Medium
600 activities per month

Large
‍1,500 activities per month

Extra Large
‍4,000 activities per month

Enterprise
‍4,000+ activities per month

Annual Plan
‍ Cost per client per month

Micro
0-100 activities per month

Small
250 activities per month

Medium
600 activities per month

Large
‍1,500 activities per month

Extra Large
‍4,000 activities per month

Enterprise
‍4,000+ activities per month

Connected Client Plans
‍

Monthly Plan
‍ Cost per client per month

Micro
0-100 activities per month

Small
250 activities per month

Medium
600 activities per month

Large
‍1,500 activities per month

Extra Large
‍4,000 activities per month

Enterprise
‍4,000+ activities per month

Annual Plan
‍ Cost per client per month

Micro
0-100 activities per month

Small
250 activities per month

Medium
600 activities per month

Large
‍1,500 activities per month

Extra Large
‍4,000 activities per month

Enterprise
‍4,000+ activities per month

Connected Client Plans
‍

Monthly Plan
‍ Cost per client per month

Micro
0-100 activities per month

Small
250 activities per month

Medium
600 activities per month

Large
‍1,500 activities per month

Extra Large
‍4,000 activities per month

Enterprise
‍4,000+ activities per month